As with any law firm, Warner Norcross & Judd recognized the annual increase in the amount of records they needed to maintain. They found that their existing records storage was cumbersome.

 
We Had Storage - It Wasn't Efficient
“We had a facility to house our records,” explains Tammy James, Office Manager for the Muskegon office. “The records were boxed and labeled, but it just wasn’t efficient. We were spending too much time and effort finding what we needed.”

 
The first thing Garry Olson, president and owner of Lakeshore Document Services, did was to ask what documents they had and how they were used. With a comprehensive understanding of how the documents were used, Garry was able to make suggestions and recommendations to make the records storage system more efficient.

 
“The transition went very smoothly,” recalls Ms. James. “As the Lakeshore Documents team packed the records, a careful log was made of each file handled. Records were indexed, bar-coded and placed in Lakeshore Documents’ secure facility. There was never a time that any of our files were inaccessible.

 
Lakeshore Documents is Fast, Courteous and Local
“Now when we need to find a file we can search the secure Total Recall site to make sure Lakeshore Documents has it, we submit the request online and a courier delivers the file. Occasionally, we pick up a file from the Lakeshore Documents’ location or we have them scan the file and we access it on the Internet. We also utilize the scheduled shredding service. Lakeshore Documents’ drivers are uniformed, professional and courteous. We appreciate that they are locally owned, part of our community and the facility is easily accessible right off the US-31 expressway.

 
They Made It Easy For Us
“Lakeshore Document Services makes it so convenient and easy for us. If we ever have any special needs or concerns they respond right away with solutions. They go out of their way to make sure their customers are happy. I recommend them to any organization needing help with their document management.”